SECTION 1 – DEALERSHIP ADMINISTRATION
1.1 DEALERSHIP WARRANTY RESPONSIBILITIES
1.1.15 Technician Team Service Operation
The requirements outlined in this Manual that apply to technicians working individually also apply to members of a team. For instance, the Team Leader (or) Foreman (as a member of service management) may be assigned the responsibility for:
- Identifying on the Dealer Service Copy (hard copy) each technician (including the Team Leader) who worked on the vehicle by the 9-digit STARS ID or Wsl-x ID or Technician details
- All technicians assigned to a repair must have their 9-digit STARS ID entered on the Ford Claim Copy and their 9-digit STARS ID or Wsl-x ID must be entered in the Warranty Claiming System when prompted for this information.
- Approving any additional required repairs (Add-Ons) found after the initial repair write-up.