SECTION 1 – DEALERSHIP ADMINISTRATION

1.1 DEALERSHIP WARRANTY RESPONSIBILITIES

1.1.8 Parts Manager Warranty Requirements

  • Identification of LEGAL PARTS - Parts from vehicles involved in an accident or fire, personal injury, and/or property damage MUST NOT be scrapped until authorized by the Company.
  • Ensure that all parts to be returned to the Company via the Warranty And Returned Parts Evaluation Center (WARPEC) as instructed on the Parts Status Report / Outstanding Parts Report are handled appropriately. Ensure the correct part is placed in the packaging.
  • Verify proper handling for Priority Parts Return. The disposition for Priority Parts will be highlighted on the Parts Status Report / Outstanding Parts Report.
  • Ensure proper handling of parts labelled Hazardous Materials.
  • Verify proper core return processes are followed in accordance with the documentation found on the FMCDealer portal.
  • Ensure the required information is on the sales receipt for all Over-The-Counter (OTC) parts including VIN, Date and Mileage.
  • Ensure the following information is retained on the Repair Order and/or sales receipt:
  • Records part numbers including quantity and price on work orders used to complete repairs.
  • Records part name.
  • Stamp the work order to indicate when warranty return parts have been turned in to the Parts Department.
  • Identify which Parts Department employee received defective parts and note the part numbers returned.