SECTION 1 – DEALERSHIP ADMINISTRATION

1.2 WARRANTY RECORD REQUIREMENTS

1.2.10 Ordering New Parts for Unsold In-Stock Vehicles

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When a “new” part is required for an unsold in-stock vehicle in which the service part exists only as remanufactured, follow these instructions:

• The Parts Department is to contact the Parts Assistance Center (PAC) / Dealer Parts Support Group (DPSG).
• The dealership employee will be required to indicate to the PAC / DPSG contact that a “new” replacement part is required for an unsold vehicle because certain Government laws and Ford policy prohibit the sale of a new vehicle using remanufactured or reconditioned parts.
• The PAC / DPSG will contact the manufacturing source for the new part and have it shipped directly to the dealer.

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