SECTION 1 – DEALERSHIP ADMINISTRATION
1.2 WARRANTY RECORD REQUIREMENTS
1.2.2 Computer Service Systems
It is dealership owner/operator responsibility to work with system providers to ensure that computerized administration systems can and are configured in a manner consistent with, and allowing adherence to, the provisions of the Warranty and Policy Manual and the warranty claim form data field requirements outlined in the OWS / SERVIS2 User Guide. The dealership owner/operator is solely responsible for determining whether a current system or system considered for purchase is fully compliant with the above requirements. It is the dealership owner/operator’s responsibility to develop a contingency plan to ensure compliance if the system is incapable, regardless of the reason, of allowing configuration in a compliant manner. Failure to ensure the dealership computer system fulfils the requirements could have a detrimental effect on warranty payments including Company issuance of chargebacks.