SECTION 1 – DEALERSHIP ADMINISTRATION

1.2 WARRANTY RECORD REQUIREMENTS

1.2.7 Time Recording Procedure

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Whenever time recording is required, dealerships must follow these procedures:

• Record time on the claim shop copy or repair order or on a daily time ticket affixed to the claim shop copy. (This also includes body and paint repairs.)
• Enter the 9-Digit STARS ID or Wsl-x ID of all employees assigned to the repair, including the team leader if the dealership is using the team system.
• Service management must record separately the time spent by each employee involved in performing repairs on a vehicle. Team-only time recording does not fulfil time recording requirements.
• If a repair is interrupted for any reason, record the time that the repair is stopped and when it is resumed.
• Retain any document which shows time recording.

1.2.7.1 Standard Labour Operations Only

When all labour operations on a claim are standard, dealerships must:

• Record the starting time of the first repair and completion time of the last repair.

1.2.7.2 Standard and Actual Time Labour Operations

When actual time repair operations are mixed with standard operation repairs, dealerships must time record the claims using one of the following methods:

1.2.7.2.1 Separate time recording:

• Record the starting time of the first repair.
• Record the starting time and completion time for each actual time repair if not done in sequence.
• For two or more actual time repairs performed in sequence, record starting time of the first actual time repair and completion time of the last actual time repair.
• Record the time when all repairs are completed.

1.2.7.2.2 Combined time recording:

• Record the starting time of the first repair and completion time of the last repair.
• When time recording is combined, only the difference between the standard labour operation allowance and the time recorded on the claim shop copy is allowed for an actual time labour operation.