SECTION 2 CARRIER DROP-OFF & NEW CAR DELIVERY
2.11 CUSTOMER DELIVERY
2.11.7 Vehicle Handover
All Dealers are required to complete and deliver the Warranty Information and Service Book supplied to each customer of a new vehicle. During the handover process, it is the responsibility of the Sales Department to explain and ensure that the Customer fully understands the information contained within the Warranty Information and Service Book. Dealers are recommended to make use of the Delivery Acknowledgement Form (refer to the Delivery Acknowledgement Form for an example of this document).
It is of paramount importance that the owner’s warranty rights are explained to the owner prior to them leaving the Dealership with their new vehicle. The owner should have a thorough understanding of the warranty coverage and, more importantly what is not covered by the warranty. The Dealer’s failure to explain the warranty could cause serious misunderstanding and possible loss of customer satisfaction at a later stage.