SECTION 2 CARRIER DROP-OFF & NEW CAR DELIVERY
2.2 TRANSIT DAMAGE OR LOSS
2.2.7 Concealed Damage
Each vehicle should be placed on a hoist for an undercarriage inspection and, when necessary, road tested. Concealed damage is:
- Damage which can be detected only through on-hoist inspection or road testing after the Carrier representative has left the Dealership.
- A vehicle’s trunk that cannot be inspected for loss or damage because of missing keys.
The Dealer, accepting delivery from the Carrier, must notify the Carrier in writing of any concealed damage within 10 business days and prior to the customer delivery or Dealer-to-Dealer transfer (certified mail with return receipt recommended). It is mandatory to supply photos of any damage noted, including a measuring ruler if needed for repairs specifying a size requirement.
IMPORTANT: Damage, missing/incorrect or shortage noticed anywhere on the vehicle after the removal of snow, ice, or dirt (except that found when placed on a hoist or road tested) is not considered concealed damage. This damage is reimbursable only if it is discovered prior to the departure of the Carrier representative and noted on the Bill of Lading.
Vehicles stolen after Carrier drop off and prior to Dealer check in are the responsibility of the Dealership. Dealers need to provide the Carrier with written instructions for drop offs, secure key drop box and a secure delivery (parking) area. Dealers are responsible for all loss and damage once the vehicle has been floor planned by the Dealer or once the Dealer asks for a delay in delivery, or once a Dealer directs the unit to a pre-delivery service provider.