SECTION 2 CARRIER DROP-OFF & NEW CAR DELIVERY

2.2 TRANSIT DAMAGE OR LOSS

2.2.9 Supporting Documents – Retention Requirements

The following documents must be retained as per the record retention policy following notification of payment to support a loss or damage claim:

• Bill of Lading/Delivery Receipt/ VSR.
• Photos of damage noted, including a measuring ruler if needed.
• Invoices for outside-purchased parts or labour.
• Delayed Inspection or Concealed Damage Letter.
• Copy of the new vehicle invoice.
• Invoice for replacement glass purchased from an outside source.
• Copy of certified mail receipt if either a salvage parts notification or concealed damage/delayed inspection letter was required.
• Copy of dated damage notification for after hour delivery.
• All other documents supporting the repair (s).

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