SECTION 2 CARRIER DROP-OFF & NEW CAR DELIVERY
2.5 CLAIM REIMBURSEMENT – VEHICLE LOSS AND DAMAGE
2.5.1 Introduction
IMPORTANT: Common chargebacks that occur with claiming are either none/incorrect supporting documentation. Dealers are encouraged to submit their claims with supporting documentation attached ASAP after repairs are completed. Outside purchased parts or outside labour will be reimbursed at actual cost not to exceed the price of the comparable Ford part or applicable published operation amount (please refer Reimbursement Policies). For claim submission, the invoice from the source of the OSL/OSP must be attached in with the claim documents. Failure to provide an OSL/OSP invoice will result in non-payment of that portion of the claim.