Introduction
Purpose of The Warranty Policy and Process Manual
The purpose of the Warranty & Policy Information is to:
- Provide detailed information about the responsibilities of the Company, the dealers, and vehicle owners in regard to all Warranty & Policy coverages.
- Contain the information dealership employees need to provide Warranty & Policy services fairly and uniformly.
- Serve as a supplement to, and an extension of, the Sales and Service Agreement (or Ford Dealers Service Agreement, as the case may be) and the warranty statements.
IMPORTANT: All references to ‘Ford’ or ‘Company' shall be construed to mean ‘Ford Motor Company of Southern Africa (Pty) Ltd’ unless used otherwise or inconsistent with the context or meaning thereof.
General Notes
Unless specifically noted otherwise, these policies, principles, and requirements apply to all types of claims submitted to Ford Motor Company including
- Warranty repairs
- Ford/Lincoln Protect repairs
- In-transit loss and damage claims
- Policy repairs
- Customer Satisfaction repairs
- After-Warranty Assistance repairs
- Recall repairs
IMPORTANT: Ford Motor Company's warranty is a written statement of the Company's responsibility for the repair or replacement of defective parts. This warranty is a legal obligation that must be fulfilled.
How to Obtain Warranty & Policy Information
FMC Dealer Website
The Warranty & Policy Information is available to all Dealers online at FMCDealer.com.
Printed Information
You can print the latest Warranty & Policy Information from FMCDealer.com. on your local printer or save a copy to your PC.
IMPORTANT: Usage of this manual is restricted to Dealership staff and/or representatives only. For detailed explanations of the terminology used in this manual, please refer to GLOSSARY.
Special Note: This Warranty & Policy Manual shall be executed in the English language only and the intention, meaning, and effect of the Manual shall be determined solely by reference to the English language. Any translation into another language shall have no legal effect and cannot and may not be relied upon in interpreting or determining the rights and obligations of the parties or others.