SECTION 1 – DEALERSHIP ADMINISTRATION

1.1 DEALERSHIP WARRANTY RESPONSIBILITIES

1.1.10 Dispatcher / Workshop Controller / Foreman Warranty Requirements

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• Identify the appropriately certified employee(s) assigned to the repair(s) (e.g., by using the 9-digit STARS ID or Wsl-x)
• Maintain technician’s daily time and job tickets. Record “on” and “off” times on each job to allow tracking of technician efficiency and productivity.
• Review parts and technician repair information and add appropriate Labour Time Standards Operations.
• Flag Repair Orders and forward for close-out and pricing.

IMPORTANT: For Dealers with an automated dispatching system, all of these requirements will fall to the Service Management and/or Technician Requirement of the dealership.
NOTE: Technicians are not allowed to flag their own Repair Orders. It is permissible for technicians to make note of the labour ops they performed, however, diagnostics, test results and comments must support the claim. It is still the responsibility of the Warranty Admin to verify the correct Labour Operations for payment