SECTION 1 – DEALERSHIP ADMINISTRATION
1.1 DEALERSHIP WARRANTY RESPONSIBILITIES
1.1.11 Claims Administrator Responsibilities
Claim Administrators submitting claims in a Ford system (OWS / SERVIS2) will be required to have completed the e-Learning Modules available via STARS, Wingspan (or) Ford approved Training System to ensure they are competent at claim submission.
Ford Warranty requires that the Service Manager, Parts/Service Director or Office Manager meet the Warranty Administrator Base Certification requirement in dealerships for the following situations;
- Dealers who utilize a Warranty Administrator who is assigned to a different store / Dealership
- Dealers who don’t have a specified Warranty Admin and submit their own claims
- Dealers who utilize an outside claims processing company
Base Certification is achieved by taking all the required training courses to the level recommended by Ford. Ford Warranty recommends cross-training with certified backups. This will help minimize claiming issues when another employee is required to submit claims while covering vacations or medical leaves.
The Warranty training curriculum planners and courses are currently available in via Ford online learning platforms.