1.1.5 Repair Authorization for Dealership Vehicles
For any vehicle in dealership inventory, all Safety, Compliance and Emission recalls, B and L FSA-Customer Satisfaction Programs, and Special Service Instructions do not require Dealer Principal, General Manager or Service Manager Approval.
Any warrantable repair work, adjustment, or FSA-Customer Satisfaction Programs (M programs only) to be performed on any of the following vehicles that will result in a claim being submitted to the Company for reimbursement must be authorized by the Dealer Principal, General Manager, Service Manager or other members of management with delegated authority on the original hard copy or electronic repair order in place of the customer’s signature:
New vehicles in dealer inventory
Dealer demonstrator vehicles
All used vehicles owned by a dealer and/or auto group
Dealership rental units (e.g., Ford Rent-A-Car (FRAC), Dealer Daily Rental (DDR), Customer Care Loan Vehicles (CCLV) units and Vehicle Loaner Program (VLP))