SECTION 2 CARRIER DROP-OFF & NEW CAR DELIVERY

2.1 CARRIER DROP-OFF

2.1.12 Warranty - Conditions to Be Reimbursed by Ford

Conditions which are not considered transportation damage; parts which should not be noted on the Bill of Lading / Delivery Receipt/ VSR and which should be claimed as warranty include the following:

• Industrial fallout, acid, or fluid dripping damage to exterior finish unless clear evidence supports Carrier responsibility.
  NOTE: Although not a factory defect, airborne material/environmental fallout (e.g., acid rain, or fluid dripping) damage to exterior finish or trim should not be noted on the Bill of Lading. Any damage caused by industrial, chemical or other airborne fallout or damage caused by sap, 'beeswax', hail, windstorm, flood, climatic occurrences, natural disasters etc, is not reimbursable after receipt of the vehicle from the Carrier.
• Wavy sheet metal, file, grinder or weld marks.
• Outward sheet metal dents.
• Inward dents with no paint damage, without evidence of physical impact, abrasion, or forced entry except for Drivers Door.
• Paint runs, over spray, sags, blistered / peeling paint or foreign material in paint.
• Under-chrome defects, thin or peeling chrome.
• Stress Cracks in glass that originates beneath a moulding or from an edge, with no evidence of impact on the glass or to the surrounding moldings or body panels.
• Bumper under-chrome defects; thin or peeling chrome.
• Minor chips, scratches, dents or dings found under Protective Wheel Cover or Rapgard unless there is evidence of impact or abrasion to the Protective Wheel Cover or Rapgard.
• Paint chips on panel edges other than driver’s side door.

NOTE: Correction (spot polish/buff) of minor paint blemishes such as surface scratches (not in metal or base material), scuffs, or chips on edges of panels (not in metal or base material), is part of normal Dealer vehicle preparation. These conditions cannot be claimed on either Warranty or Transportation claims and should not be noted on the Carriers’ delivery document.
NOTE: When a vehicle has to be towed to or from an in-transit repair Dealer or destination Dealer for warranty repairs, the tow charge should be claimed on the warranty claim using miscellaneous expense code “TOWING". Enter “In-transit Repair” in the comments section. These vehicles are not eligible to Roadside Assistance.

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