Deliveries during the Dealer’s normal business hours – transportation damage (except concealed damage) must be noted on the Bill of Lading at time of delivery.
Carriers must be notified in writing within two business days of Vehicle delivery.
Carrier wait time, starting with arrival, is 5 minutes for each clean vehicle.
Deliveries after normal business hours - Dealers have up to 12 hours from the next business day to report damage in writing (certified mail recommended). The Carrier must write on the delivery document the date and time of delivery with the note “Subject to later inspection.”
Carriers must be notified in writing within 10 business days for Concealed Damage
Dealers must hold salvage parts (parts removed from the vehicle due to transportation damage) as per the Warranty Parts return procedure, refer to Disposition of Salvage Parts.
Check the battery condition within 3 working days of receipt of the vehicle. Test results must be retained with the vehicle records. If found necessary to recharge the battery within this period, the cost is reimbursable from the Company at the scheduled time to remove, charge and replace the battery. After 3 working days the responsibility for battery maintenance becomes that of the Dealership unless directly attributable to a defect in factory materials or workmanship.