SECTION 2 CARRIER DROP-OFF & NEW CAR DELIVERY
2.1 CARRIER DROP-OFF
2.1.3 Carrier Responsibilities When Delivering New Vehicles
The Carrier’s Representative must:
- Unload the vehicles from the transporter
- Remain for a reasonable time for the inspection to be carried out (reasonable time being 5 minutes for each clean vehicle)
- Verify that any transportation damage, missing and incorrect part notation on the Bill of Lading / Delivery Receipt/ VSR is complete and accurate
- Accurately sign/authorize and date the Bill of Lading / Delivery Receipt/ VSR after the inspection is completed and ensure all notations and comments, if any, are recorded in the presence of the Receiver
- Leave the Dealership with the receiver's copy of the VSR (where applicable)
- Comply with all relevant legislation, including but not limited to occupational health and safety legislation
- Ensure that all Carrier personnel are adequately trained and competent in the procedures and inspection standards contained in this Manual
- Process and investigate each claim thoroughly
- Settle claims for damage, missing and incorrect parts which occurred during transportation.
2.1.3.1 Unloading New Vehicles
The Carrier is responsible for unloading the vehicles and for any damage which occurs during unloading.
- Normal shipments:
- Vehicles delivered by haul away are unloaded and inspected in a safe area agreed upon by the Carrier and Dealer.
- Saddle mount and full mount shipments:
- Dealers must provide adequate facilities to unload the vehicles at no charge to the Carrier.
- If unloading facilities are not provided, the Carrier will dismount vehicles at the Dealer’s expense.
- If assistance is given by Dealership personnel, it is done under the Carrier’s responsibility and the Carrier Representative’s supervision.
Dealership personnel cannot drive vehicles until the Bill of Lading / Delivery Receipt/ VSR is signed except to wash them before they are inspected. Dealers should inspect for accessories prior to washing.
NOTE: For disabled vehicles, Dealer’s should assist the Carrier’s Representative under their supervision and responsibility.