SECTION 2 CARRIER DROP-OFF & NEW CAR DELIVERY

2.1 CARRIER DROP-OFF

2.1.7 New Vehicle Receipt and Inspection Procedures at Time of Carrier Drop-Off

2.1.7.1 Vehicle Receipt Inspection – No Car Cover

NOTE: For vehicles that arrive with a Protective Car Cover, do not remove unless evidence of damage is present on the cover. Refer to Vehicle Receipt Inspection – Full/Partial Car Cover below.

• Begin inspection before the vehicles are unloaded.
• Check that vehicles are securely positioned on the Carrier’s transporter.
• Inspect the undercarriage of upper level vehicles.
• After unloading, walk around the vehicle beginning with the first item on the Bill of Lading (left quarter panel or left fender) and inspect the exterior including visible undercarriage areas.
• It is mandatory to supply Photos of any damage noted, including a measuring ruler if needed for repairs specifying a size requirement.

IMPORTANT: Neither Dealership nor Carrier personnel should attempt to identify the source of damage, missing or incorrect part to a vehicle by using statements such as “factory damage”, “Carrier damage,” “not Carrier liability,” etc. Add any comments which clarify and support descriptions of damage to the Bill of Lading / Delivery Receipt/ VSR.
NOTE: Unless damage, missing and incorrect parts are properly noted on the Bill of Lading / Delivery Receipt/ VSR, Dealership letterhead receipt or is correctly noted as directed for late/after hour's deliveries, no claim should be submitted.

• Survey to be conducted from a minimum distance of one (1) metre proceeding in a clockwise direction
• Verify that equipment and accessories listed on the Loose Item Checklist are included on the vehicle. The Carrier is responsible only for those items listed. An example of the Loose Item Checklist is shown later in this section.
• Inspect the boot (trunk) or cargo areas for all parts and/or options stored or transported in this area.
• Inspect the interior, including trim panels, headliner, carpets, and upholstery.
• Minor scratches and scuffs that cannot be seen from a distance of one (1) metre cannot be included as transit damage.
• Do not include repairs covered by warranty on the Bill of Lading/Delivery Receipt/ VSR.
• Do NOT note minor chips, scratches, and other blemishes which can be corrected by brush, buffing and/ or polish (e.g., less than 2.54 centimetres in length or diameter, generally denoted as severity code “1”). This does not include wheels.
• Wheels: Any scratch, chip or other blemishes of the wheels must be noted on the Bill of Lading/Delivery Receipt/ VSR. If wheels have covers on them, refer to the Rapgard and Wheel Covers statements below.
IMPORTANT: Any concern not captured in the VSR will be the responsibility of the Dealership.

• Rapgard and Wheel Covers: If evidence of impact or abrasion is present to the Rapgard (white protective wrap) or Wheel Cover, remove and inspect for dents, dings, chips, and scratches. Any dent, ding, chip, or scratch near the impact area of the cover is considered damage (not defect) and should be written on the Bill of Lading / Delivery Receipt/ VSR.

NOTE: If damage is found under the Rapgard (white protective wrap) or Protective Wheel Cover with no apparent impact or abrasion, it should not be written on the Bill of Lading / Delivery Receipt/ VSR. These are factory defects which are covered by warranty.

• Stress cracks are cracks in fixed glass that originate beneath a moulding or from an edge, with no evidence of impact on the glass or to the surrounding moldings or body panels—do not note these on the Carriers’ delivery document.
• Damage vs. Defect—Damages are caused by physical impact, abrasion, forced entry, or excessive soiling which are charged to the Carrier. Defects are created in the assembly process which are charged to warranty and not noted on the Carrier’s delivery document.
• Be specific noting damage using the five-digit industry coding system. You can add comments which describe the exception.
• Note only transportation damage issues.

2.1.7.2 Items to be noted on the Survey Report

Items that CAN BE noted in the delivery COMMENT area at the bottom of the VSR and will be considered on a case-by-case basis:

• Environmental / Industrial fallout, also including but not restricted to bug or insect marks and excrement on glass, paint or other parts of the vehicle. Immediate attention to cleaning the contamination must be undertaken on receipt of the vehicle to prevent consequential damage.
• Driver side passenger door leading edge
• Isolated stone chips
The following MUST NOT be noted and will not be accepted as transit damage claims:
• Any damage not visible by a standard survey as outlined in this Section
• Manufacturing and material defects such as paint runs, dirt in paint, paint defects including blemishes under clear coat and poor metal finish including imperfect pressing
• Inside outwards dents
• Leading door edge chips other than drivers side passenger door.

2.1.7.3 Vehicle Receipt Inspection – Full/Partial Car Cover

Vehicles that arrive with a Protective Car Cover: Do not remove this unless evidence of damage is present on the cover as outlined in this section.

• Begin inspection before vehicles are unloaded.
• Check that vehicles are securely positioned on the Carrier’s transporter.
• Inspect the undercarriage of upper level vehicles.
• After unloading, walk around the vehicle beginning with the first item on the Bill of Lading (left quarter panel or left fender) and inspect the exterior of the Protective Car cover, including visible undercarriage areas. Only lift the Protective Car Cover if evidence of damage (rip, impact, abrasion etc.) is present to the Protective Car Cover. Refer to process details below.

IMPORTANT: Neither the Dealership nor the Carrier’s personnel should attempt to identify the source of damage, missing or incorrect parts to a vehicle by using statements such as “factory damage”, “Carrier damage”, “not Carrier liability”, etc. Add any comments which clarify and support descriptions of damage to the Bill of Lading / Delivery Receipt/ VSR.
NOTE: Unless damage, missing or incorrect parts are properly noted on the Bill of Lading / Delivery Receipt/ VSR, Dealership letterhead receipt, or is correctly noted as directed for late/after hour's deliveries, no claim should be submitted.
• If evidence of damage (rip, impact, abrasion etc.) is present to the Protective Car Cover, lift the cover and inspect for dents, dings, chips, and scratches. This includes inspecting glass. Any dent, ding, chip, or scratch near the impact area of the cover is considered damage (not defect) and should be written on the Bill of Lading/Delivery Receipt/ VSR.
NOTE: If damage is found under the cover with no apparent impact or abrasion, it should not be written on the Bill of Lading / Delivery Receipt/ VSR. These are factory defects which are covered by warranty.
• For vehicles that arrive with a Protective Car Cover and the Loose Items are not accessible (i.e., trunk), no inspection is required. However, the Dealer must inspect for all keys and fobs as listed on the Loose Item Checklist since they will not be in the trunk. Any missing items, other than keys and fobs, would be considered warrantable.
  NOTE: If the Car Cover was removed as a result of damage, the Loose Items stored in a previously inaccessible area are still considered warrantable.
• It is mandatory to supply Photos of any damage noted, including a measuring ruler if needed for repairs specifying a size requirement.
• Inspect the interior, including trim panels, headliner, carpets, and upholstery.
• Minor scratches and scuffs that cannot be seen from a distance of one (1) metre cannot be included as transit damage.
• Do not include repairs covered by warranty on the Bill of Lading/Delivery Receipt/ VSR.
• Do NOT note minor chips, scratches, and other blemishes which can be corrected by brush, buffing and/ or polish (e.g., less than 2.54 centimeters length or diameter, generally denoted as severity code “1”). This does not include wheels.
• Wheels: Any scratch, chip or other blemishes of the wheels must be noted on the Bill of Lading. If wheels have covers on them, refer to the Rapgard and Wheel Covers below.

IMPORTANT: Any concern not captured in the VSR will be the responsibility of the Dealership.
• Wheel Covers: If evidence of impact or abrasion is present to the Wheel Cover, remove and inspect for dents, dings, chips, and scratches. Any dent, ding, chip, or scratch near the impact area of the cover is considered damage (not defect) and should be written on the Bill of Lading / Delivery Receipt/ VSR.

NOTE: If damage is found under the Protective Wheel Cover with no apparent impact or abrasion, it should not be written on the Bill of Lading / Delivery Receipt/ VSR. These are factory defects which are covered by warranty.
• Damage vs. Defect—Damages are caused by physical impact, abrasion, forced entry, or excessive soiling which are charged to the Carrier. Defects are created in the assembly process which are charged to warranty and not noted on the Carrier’s delivery document.
• Be specific, noting damage using the five-digit industry coding system. You can add comments which describe the exception.

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