SECTION 2 CARRIER DROP-OFF & NEW CAR DELIVERY
2.11 CUSTOMER DELIVERY
2.11.3 Delayed Deliveries
Delayed Warranty Start Dates for eligible vehicles can be corrected by contacting the Regional Sales Office.
When there is a Warranty Start Date discrepancy, claims may be resubmitted when the vehicle has been reported as sold or placed in demonstrator service or has had the Warranty Start Date discrepancy resolved.
IMPORTANT: Supporting documentation (new sales invoice, registration document (state registration), etc.) must be provided when requesting a Warranty Start Date change.
NOTE: When there is a question about the eligibility of a vehicle because of a delayed Warranty Start Date, or in-transit mileage accumulation, contact the Regional Sales Office.
To revise the Warranty Start Date the following condition must be met:
When the actual Warranty Start Date is later than the reported date of sale, the Warranty Start Date of the vehicle will need to be amended on the Company's Vehicle History File. For example, where the vehicle is being modified by a 3rd party as a motorhome and is first registered after the actual delivery of the unit to the party modifying it. Refer to document SE 159 - Notification of deferred delivery Warranty Start Date) (where applicable) for an example of this document.