SECTION 2 CARRIER DROP-OFF & NEW CAR DELIVERY

2.2 TRANSIT DAMAGE OR LOSS

2.2.4 Transit Loss & Damage

Transportation damage charged to the Carrier must be evidenced by physical impact, abrasion, forced entry, or excessive soiling.

Below are some conditions considered to be transportation loss or damage which must be noted on the Bill of Lading / Delivery Receipt/ VSR, signed and dated. Be specific on size, area, and extent of damage. It is mandatory to supply Photos of any damage noted, including a measuring ruler if needed for repairs specifying a size requirement.

• Interior damage.
• Tyre and wheel rim damage and loss, including spare with damage to the Protective Wheel Cover. Wheel damage to be claimed as Transportation only if protective wheel cover shows evidence of impact or abrasion.
NOTE: The only acceptable repair technique for damaged tyres is replacement.
• Undercarriage damage.
• Missing items shipped loose as defined by the Loose Item Checklist. Options not on the invoice (vehicle window sticker) cannot be claimed.
• Exterior glass scratched, chipped, or broken excluding stress cracks or blown out glass
• Damage or soiling of the driver’s area of the interior and obvious vandalism or abuse to any of the interior.
• Damage caused by physical impact, abrasion, or forced entry. Be specific on size, area, and extent of damage.

IMPORTANT: Paint and sheet metal damage found under the Rapgard used to protect painted surfaces from environmental fallout is not transportation damage unless the Rapgard is physically damaged at the time of delivery, and it is so noted on the delivery receipt/ VSR.

Loose Item Checklist (example)

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