SECTION 4 – FORD/LINCOLN PROGRAM POLICIES
4.1 OVERVIEW OF FIELD SERVICE ACTIONS (FSAs)
4.1.6 Determining Eligibility
Dealers must consult PTS/OASIS or the Warranty Claiming System any time the vehicle is present at the Dealership for service to confirm if a vehicle is eligible for a Field Service Action. Other systems – such as the Dealer’s DMS, or X-Time may not be completely up to date at the time of checking. Ford will only accept the status as shown on PTS/OASIS or the Warranty Claiming System when determining eligibility.