SECTION 4 – FORD/LINCOLN PROGRAM POLICIES

4.3 GENERAL INFORMATION & SPECIAL CIRCUMSTANCES FOR FSAs

4.3.4 Special Customer Handling

For certain FSAs, additional provisions are made to allow Dealers to provide personalized customer satisfaction services (such as pick-up/delivery, wash/vacuum, etc..,).

• Only the FSA Bulletins will indicate if Special Customer Handling is authorized, and which specific features are authorized along with the appropriate claiming instructions.
• When authorized, Special Customer Handling applies only to vehicles which have been delivered to customers.

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