SECTION 4 – FORD/LINCOLN PROGRAM POLICIES

4.5 ROADSIDE ASSISTANCE PROGRAM

4.5.3 Roadside Assistance Service Arrangement Options

4.5.3.1 Dealer Arranges Service with a Local Tow Company

When RSA contacts a locally approved Service Provider, the Service Provider will invoice the RSA supplier directly. The customer or Dealership should not be billed, and no out-of-pocket expenses are expected.

IMPORTANT: It is very important that the Dealer calls Roadside Assistance prior to contacting a local Service Provider. When a Dealer calls a local Service Provider without calling Roadside Assistance first, reimbursement requests may be denied.

4.5.3.2 Service Arranged by the Dealer Directly

Requests for reimbursement for services provided without the RSA program’s Prior Approval may be Denied. It is very important that the Dealer calls the RSA provider in advance of contacting a local Service Provider. Requests to review claims should be mailed to the appropriate RSA contact center as outlined in Roadside Assistance (Dealer Queries) Center.
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