SECTION 5 – WARRANTY PERFORMANCE MEASUREMENT

5.3 THE WARRANTY CONSULTING AND AUDIT PROCESS STEPS

5.3.3 Step 3: Warranty Audit

1. Nomination selection: Once the three (3) months PIP period has passed and the Dealership has not exited WCP, the dealership is nominated for Step 3.
2. Comprehensive Audit: A formal notification is sent to the dealer, and a Ford consultant is assigned to work directly with the dealer. The consultant conducts a comprehensive audit of the dealer's warranty process, identifies further areas for improvement, and provides more in-depth support and guidance. Subsequent actions are determined by the findings of the Step 3 Audit and any associated financial implications, applied based on the chargeback matrix (as applicable).
   • Note: At the Ford Consultant's discretion, the audit will proceed as either an in-dealership or desktop audit.
3. 6-Month PIP: A 6-month PIP will be provided after the audit completion.
4. Step 3 Exit: Once the PIP starts, and the dealer's DAS Score is either “Green” or “Blue” (i.e., greater than or equal to 60 DAS) for two consecutive months, the dealer shall exit WCP.

Note: Any Warranty Audit that identifies unusual or false claiming practices will result in a mandatory Step 4 - Warranty Follow-up Audit.

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