SECTION 5 – WARRANTY PERFORMANCE MEASUREMENT
5.3 THE WARRANTY CONSULTING AND AUDIT PROCESS STEPS
5.3.7 Process Improvement Period
A minimum length of time will be allowed before the next warranty action takes place once a Dealership enters the WCP. This time allows for process improvement implementation by the Dealership and is called the 'Process Improvement Period' (PIP).
The minimum Process Improvement Period between each step is shown below.
Please note: the Process Improvement Period (PIP) for each review/audit begins the month after the completion of the review/audit.
The diagram below highlights the approximate time it takes to progress through the 4-Step WCP.
Dealers can learn more about the Warranty Counselling Process by accessing the Dashboard site at https://go.ford/GWMSDealerDashboard