SECTION 6 – GLOSSARY, RESOURCES FORMS & PUBLICATIONS

6.3 OASIS

6.3.1 Introduction

OASIS (On-Line Automotive Service Information System) is a system that accesses the information stored in numerous Ford databases to give users quick and easy access to vehicle information. This information is divided into two broad categories.

General Vehicle/Warranty Information - This category contains basic vehicle information which is accessed by entering a VIN. It includes:

• Vehicle description
• Warranty start date
• Build date
• Warning Messages
• Open Recalls, Customer Satisfaction Programs and Special Service Instructions
• Warranty and ESP part coverage information
• Ford Fleet Care Enrolment Information and Pre-Set Spending Limits
• Warranty repair history
• Sale Mileage

Service Repair Information - This category contains repair/diagnostic information which is targeted by vehicle type, model year and concern type. The information is accessed using the VIN and appropriate Symptom and Diagnostic Trouble Codes. Applicable Special Service Messages (SSM) and Technical Service Bulletins (TSB) are returned in response to this request.

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