SECTION 6 – GLOSSARY, RESOURCES FORMS & PUBLICATIONS
6.3 OASIS
6.3.2 Guidelines for OASIS Usage
General Vehicle/Warranty Information - Perform an OASIS inquiry using symptom/DTC codes for every vehicle in for service. This allows dealership personnel to check for open recalls, Customer Satisfaction Programs, Special Service Instructions, view warranty repair history and determine what type of warranty coverage exists for a given vehicle.
Should there be a variation between what OASIS and alternative system reflect (e.g., OWS / SERVIS2), the information displayed in OASIS is the deemed correct and take precedence over the system with respect to recalls and FSA.
BCMs - View or Print Broadcast Messages daily.
Service Repair Information - Use the VIN and appropriate Symptom Codes and/or Diagnostic Trouble Codes to access information on the latest service repair procedures and vehicle/component functional changes. OASIS is a powerful tool for assisting in vehicle repair and Fix-it-Right-the-First-Time by allowing access to Special Service Messages and Technical Service Bulletins.
Symptom codes must always be used in the following situations:
- Repeat repair attempts
- Vehicle Off Road (VOR)/Re-Acquired Vehicle case requests
- Before contacting the Technical Assistance Center
- When other diagnostic attempts fail to find/fix a concern
Selection of all related symptom codes is recommended to obtain a thorough search of the OASIS database.
Labour Time Operations - Labour time operations include an allowance for researching concerns on OASIS.