A.3.17 Coverage Application

Section A – Warranty Policy Manual

A.3 WARRANTY COVERAGES

A.3.17 Coverage Application

A.3.17.1 Parts Replaced at Company Expense

Parts replaced at Company expense (e.g., FSA-Customer Satisfaction Programs, Special Service Instructions, Field Service Actions (FSA), or Customer Loyalty Program) are covered under the applicable Service Parts Warranty or the remaining portion of the New Vehicle Limited Warranty (if any), whichever is greater.

NOTE: If the Customer participates in the repair expense (i.e., both Ford and the customer provide a contribution to the repair costs), please refer to the Parts Replaced at Customer Expense section of this Manual.

A.3.17.1.1 Covered (Parts Replaced at Company Expense):

— Parts and Labour to replace the defective part and correct any related damage.
— If towing is needed due to the failed part or accessory, it is only covered under the service parts warranty if the vehicle is not covered under the Roadside Assistance Program at the time of the part failure.

A.3.17.1.2 Parts and Accessories warranty (Parts Replaced at Company Expense):

12 months / 20,000 kilometres, whichever occurs first, or
The remaining portion of the Ford New Vehicle Limited Warranty, whichever is greater

A.3.17.2 Parts Replaced at Customer Expense

If the customer pays for any part of the repair (i.e., both Ford and the customer provide a contribution to the repair costs), the following warranty applies:

A.3.17.2.1 Parts and Accessories warranty (Parts Replaced at Customer Expense):

12 months / 20,000 kilometres (whichever occurs first), from the part or accessory warranty start date (i.e., the date of purchase).

A.3.17.3 Dealer-Installed or Dealer Authorized Sublet Installation Facility Parts and Accessories Coverage:

A.3.17.3.1 Covered:

Parts and Labour to replace the defective part and correct any related damage.
If towing is needed due to the failed part or accessory, it is only covered under the service parts warranty if the vehicle is not covered under the Roadside Assistance Program at the time of the part failure.