Section A – Warranty Policy Manual
A.3 WARRANTY COVERAGES
A.3.23 Warranty Alert Status
A vehicle may be placed on Warranty Alert status in the event of,
A.3.23.1 Infrequent or No Vehicle Maintenance
- Alert Criteria: Infrequent or no vehicle maintenance has caused engine or transmission damage or failure
- Possible areas affected by Warranty Alert: Engine, Transmission, Fuel System and Powertrain.
A.3.23.2 Modification or Alteration
- Alert Criteria: Vehicle has been modified or altered for performance enhancement (for example, chips or aftermarket calibrations etc.), resulting in damage to the engine, transmission, or other vehicle components.
- Possible areas affected by Warranty Alert: Engine, Transmission, Powertrain, Rear Axle, Electrical, Suspension or, in extreme cases, entire vehicle coverage.
A.3.23.3 Water Ingestion or Damage
- Alert Criteria: Water has been ingested into the vehicle’s powertrain compartment or elsewhere in the vehicle causing damage to one or more components.
- Possible areas affected by Warranty Alert: Engine, Transmission, Powertrain, Electrical, Fuel System or, in extreme cases, entire vehicle coverage.
A.3.23.4 Abuse
- Alert Criteria: Vehicle abuse whether intentional or inadvertent, resulting in damage to the engine, transmission, or other vehicle components. Types of abuse may include fuel contamination, aggressive driving behavior, racing, aftermarket fluid additives, etc.
- Possible areas affected by Warranty Alert: Engine, Transmission, Powertrain, Rear Axle, Fuel System, Suspension, Body/Paint or, in extreme cases, Entire Vehicle Coverage.
A.3.23.5 Odometer Tampering
- Alert Criteria: The odometer shows signs of tampering.
- Possible areas affected by Warranty Alert: Entire Vehicle Coverage.
A.3.23.6 Unauthorized Repair or Parts
- Alert Criteria: Vehicle repair or service has been performed by an unqualified repair facility or a non-Ford part has been installed, resulting in damage to the engine, transmission, or other vehicle components.
- Possible areas affected by Warranty Alert: Engine, Transmission, Powertrain, Rear Axle, Electrical, Fuel System, Suspension or, in extreme cases, Entire Vehicle Coverage.
A.3.23.7 Accident damage
- Alert Criteria: Accidents, collision or objects striking the vehicle, where the accident was NOT a result of defect in factory materials or workmanship
- Possible areas affected by Warranty Alert: Paint & Panels, Engine, Transmission, Powertrain, Rear Axle, Suspension or, in extreme cases, Entire Vehicle Coverage.
A.3.23.8 'Written-off' vehicles
- Alert Criteria: Written-off in relation to a vehicle means, without limitation, that the owner, insurer or financier of the vehicle has decided that the vehicle has been so severely damaged that it is not economical to repair and vehicle sold via auction, scrapped or salvaged units.
- Possible areas affected by Warranty Alert: Entire Vehicle Coverage.
A.3.23.9 Occurrence of a natural disaster, for example, flooding
- Alert Criteria: Damage occurred due to Earthquake, water, flood, freezing, lightning, hail, or windstorm.
- Possible areas affected by Warranty Alert: up to Entire Vehicle Coverage.
The application of a Warranty Alert status is not limited to the above conditions. Where the repair required is directly related to the component(s) on Warranty Alert status, the cost of the repair will not be reimbursed under warranty.
The Dealership must be aware of the Warranty Alert status of a vehicle prior to conducting any warrantable repairs. Where this status impacts the customer, they must be advised.
If, during the repair process, an issue is discovered regarding the items noted above, then the Dealership must report this through the Warranty Operations Helpdesk.