Section A – Warranty Policy Manual

A.3 WARRANTY COVERAGES

A.3.25 Written-off vehicles

A.3.25.1 Written-off vehicles / Total Cancellation / Scrapped Vehicles – Summary

Ford Motor Company does not "write-off" vehicles. “Written-off” in relation to a vehicle means, without limitation, that the owner, insurer or financier of the vehicle has decided that the vehicle has been so severely damaged that it is not economical to repair. Vehicles declared a “total loss / written-off (Economic or Statutory write-off)” by the Company are no longer covered by the New Vehicle Limited Warranty. Dealers are required to advise Ford whenever they encounter a total loss vehicle. Ford will cancel the New Vehicle Limited Warranty on any vehicle that has ever been labelled or branded as “dismantled”, “flood”, “junk”, “reconstructed”, or “salvaged”, or that has been determined to be a “total loss” by an insurance company. The Company will also cancel warranty on any vehicle with true mileage unknown (odometer not showing actual mileage), or vehicles that have exceeded mechanical limits. These vehicles have been severely damaged either through a collision or a natural disaster or odometers which have been altered and are ineligible for Ford warranty coverage.

NOTE: Written-off vehicles remain eligible for Safety Recalls only.

IMPORTANT:

The Company WILL NOT PAY CLAIMS on these written-off vehicles during the New Vehicle Limited Warranty period. These vehicles are also ineligible for ESP contract sales or Customer Loyalty Program repairs.

The Company will pay Service Parts Warranty (SPW) claims on a vehicle with a Warranty Alert if the part was installed AFTER the Warranty Alert was assigned to the vehicle AND the part was defective. There can be no pre-existing vehicle conditions that contributed to the failure of the part.

IMPORTANT: Information on vehicle warranty coverage eligibility is provided by OASIS.

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