Section A – Warranty Policy Manual
A.3 WARRANTY COVERAGES
A.3.3 When Does Warranty Coverage Not Apply
The Warranty of the original country of sale does not apply if:
- The vehicle is considered a grey market import.
- The vehicle model is not sold or serviceable by an authorized Ford Dealer or Distributor in the destination country.
- Specific repairs cannot be conducted due to vehicle specification differences from the selling country, and the local Dealer or Distributor does not have access to the required service parts, special tools, training etc.
NOTE: NVLW or any other warranties would not apply except for the Safety FSAs. Additional FSAs may be applied to grey market vehicles, please refer to the FSA Bulletin and your local laws and regulations.
Dealer or Distributor Responsibility
Based on the criteria above, it is the Dealer or Distributor’s responsibility to verify a vehicle’s history in order to determine:
- The warranty coverage that applies in cases of warrantable conditions,
- and only claim for warranty repairs based on the applicable coverages,
- ensuring that failures related to market differences are not claimed under warranty, which includes but not limited to, the use of improper fuel or lubricants, homologation differences etc, and
- poor maintenance history for applicable repairs.
- All Grey market VIN’s irrespective of whether or not it’s warrantable, needs to be submitted to the warranty department so that GCAMP can be updated to reflect the correct country in which the vehicle is resident in, so that they can be accounted for, when applicable FSAs are being released.
NOTE: Original Country of Sale*: The market in which the vehicle was originally sold by Ford or one of its authorized Dealers or Distributors.
Disclaimer:
Certain States and Localities have, or may enact, laws that could have an impact on the Dealer or Distributors method of conducting their everyday business transactions. This information does not identify all these Laws as they apply to certain States, Localities, and Ford Motor Company Dealers or Distributors within those States and Localities. Ford Motor Company recommends that all Dealers or Distributors consult their legal counsel for clarification of State and Local Laws as they apply to individual Dealers or Distributors.