SECTION 2 CARRIER DROP-OFF & NEW CAR DELIVERY

2.4 IN-TRANSIT DAMAGE/REPAIRS

Vehicles damaged in-transit between the assembly plant and the destination Dealer or other location (destination Dealer) must be restored to new vehicle condition as soon as possible. Damage must always be corrected before retail delivery and will be reimbursed by Ford as long as the damage was properly noted on the delivery receipt/ VSR or the Carrier was notified of damage within two (2) business days (NOTE: For Concealed Transit Damage, the notification must occur within ten (10) working days) of After Hours/Subject to Inspection (STI) deliveries. It is mandatory to supply Photos of any damage noted, including a measuring ruler if needed for repairs specifying a size requirement.

Repair damaged cars or trucks as long as none of the following conditions exists:

• To the extent allowed by law, dealer/distributor shall perform the repair (Refer to Disclosable Conditions heading in this section)
• Vehicle is critically damaged, making new vehicle status doubtful. Critical damage usually involves at least one of the following:
  • Axles – Drivetrain
  • Brakes – Frame
  • Steering system – Suspension system
• Body panel damaged beyond repair and requires welding to replace

If one of these conditions exists, report the vehicle damage to the Regional Office within five days of receiving the vehicle. Regional Office will submit a request for vehicle pickup to the Service Engineering or authorize the repair.

NOTE: Ford normally prohibits the sale of vehicles as new if they require significant repairs (Please contact the OCC for more information).
If repair is authorized by the Order Control Center (OCC):

• Complete repairs at once, restoring the vehicle to new condition.
• Use only new Ford parts. (Please refer to Non-Ford Parts)
• Use only Ford genuine parts Glass replacements.
• Replace damaged or punctured tyres. Never repair tyres for use on a new vehicle.
• Place the vehicle in Dealer stock.

If Ford determines that the vehicle cannot be repaired and sold as new, the Company:

• Voids the original vehicle sale to the Dealer
• Transfers vehicle title to Ford
• Dealer reorders a new vehicle as replacement

2.4.1 Disclosable Conditions

For Company policy purposes, these include all repairs as described by Government regulation (this may include in-transit damage repairs).

• Straightening, realigning or refinishing (Exception - insignificant dents and scratches)
• Painting repaired or replaced sheet metal
• Painting bolt-on parts

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