Section A – Warranty Policy Manual
A.2 CARRIER DROP-OFF
A.2.1 Introduction
The Dealership is responsible for the final quality assessment and preparation of any new vehicle prior to the vehicle delivery/handover to the customer. The Dealership must have qualified personnel available to accept, process, prepare and deliver any new vehicle to the customer.
Specific documentation with appropriate Damage Area, Type and Severity codes are required to support any transportation claim regarding damage or loss. Failure to have proper documentation on the Bill of Lading, Dealer and Carrier’s copy may result in Chargeback to the Dealer. Any signature on documentation should be complete and legible with printed name along with the signature, date and time.