A.3.15 Service Parts Warranty (SPW) Coverage

Section A – Warranty Policy Manual

A.3 WARRANTY COVERAGES

A.3.15 Service Parts Warranty (SPW) Coverage

A.3.15.1 Service Parts & Accessories

Company-to-Dealer Statement: Ford will repair or replace any properly installed new Ford or Ford remanufactured part or accessory found to be defective in factory-supplied material or workmanship during the service parts or accessory warranty or during the New Vehicle Limited Warranty period. In addition, the Company will repair or replace any components damaged by the defective part or accessory. If the failure of a covered part directly causes a related part to fail, then both failures are covered. The cause of failure of the related part must be noted on the Service Parts Warranty claim. Dealers are cautioned to exercise sound judgment and provide clear documentation when claiming reimbursement for related failures.

Please refer to The Ford Parts and Accessories Warranty – Warranty Statement

IMPORTANT: When a service part or accessory fails and is replaced or exchanged under Service Parts Warranty, the replacement part or accessory assumes only the remaining, unexpired portion of the warranty of the original replacement part or accessory. The warranty period does not start over with subsequent repairs.

NOTE: The Company’s policies as they apply to production-installed parts and accessories also apply to Dealer installed (Warranty, Extended Service Plans, Field Service Actions (FSA), and retail) parts and accessories, and parts and accessories sold over-the-counter that are purchased from Ford (except as noted in this Manual or other Company publications).

NOTE: Parts and accessories found to be defective or packaged incorrectly before installation on the vehicle or sale over the-counter are to be returned for credit as specified in the Ford Dealer PANDA Manual, Section 5, Parts Claim Entry and Inquiry.

Repeat repairs performed as a result of a previous repair that was misdiagnosed or involved an improper repair procedure are not covered.

To the extent allowed by law, loss of time, inconvenience, loss of the use of the vehicle, commercial loss, and consequential damages are not covered.

There is no other express warranty on Ford Motor Company - supplied replacement parts and accessories except such obligation as Ford may have assumed in this Manual or other publications in the FMCDealer portal.

NOTE: Refer to the Company-to-Dealer Statement for additional references.

A.3.15.2 Determining the Part or Accessory Warranty Start Date

The Warranty Start Date for a Ford or Motorcraft New or Remanufactured Part that is:

Dealer-installed: The date of installation.

Date of installation can be supported using the Technician time stamps for the installation or a parts order date (if after the RO open)

If the Dealer cannot support any installation dates (such as above noted parts/labour documents), the assessor uses the RO open date

Sold Over-the-counter:

To a retail purchaser: The date of sale.

To a fleet, general installer or wholesaler: The Warranty will begin from the sale date on the retail customer’s invoice.