Section A – Warranty Policy Manual

A.3 WARRANTY COVERAGES

A.3.14 Battery

A.3.14.1 Introduction

This section contains information on the New Vehicle Warranty, Service Part Warranty Coverage and Hybrid Coverage by battery and vehicle type.

Batteries within warranty coverage, service-installed, or over-the-counter which are defective and will not hold a charge must be replaced with an equivalent Motorcraft or Ford approved battery.

IMPORTANT: Vehicles with engine start-stop technology require a unique battery (AGM or Enhanced Flooded Battery) in order to handle the additional current draw cycles from frequent restarts. Installation of an incorrect battery in a vehicle that is equipped with engine start-stop technology will void the battery warranty.
The Company’s warranty and policy coverage for labour, towing if needed, and related damage for production-installed batteries also applies to retail service-installed batteries except as noted in this Manual or other Company publications.

IMPORTANT: All battery warranty replacement claims in the Warranty Claiming System (except for the Hybrid High Voltage Battery) must have supporting documentation as per WSM (414-00 Charging System - General Information-Diagnosis and Testing).

NOTE: Please refer to Warranty Parts Retention and Return Policies for battery retention and return policies.

A.3.14.2 Battery - New Vehicle Limited Warranty coverage

Dealer Requirements for Battery Handling / Recharging:

• Proper storage and maintenance of vehicle batteries is the Dealer’s responsibility.
• Check the battery condition within three (3) working days of receipt of the vehicle. Test results must be retained with the vehicle records. If found necessary to recharge the battery within this period, the cost is reimbursable from the Company at the scheduled time to remove, charge and replace the battery. After three (3) working days the responsibility for battery maintenance becomes that of the Dealership unless directly attributable to a defect in factory materials or workmanship.

A.3.14.2.1 Covered (Battery - New Vehicle Limited Warranty coverage)

• Sold Unit: Battery recharging or replacement is reimbursable within 12 months from date of sale or 30,000 kilometer (whichever occurs first)
• In Stock (New vehicles in a Dealership’s inventory): Battery recharging or replacement is reimbursable only within three (3) calendar days of the vehicle’s delivery to the Dealership.
• Hybrid – HV Battery (10B759): Please refer to Hybrid & Electric Vehicle Unique Component Coverage.

NOTE: Where damage to paint or surrounding vehicle components occurs as a result of a warrantable battery failure, the cost to repair that damage is also covered.
NOTE: Recharging is reimbursable if the battery becomes discharged during the warranty period as a consequence of a warrantable defect in the vehicle charging system.

Batteries within warranty coverage, either original equipment (production installed), service installed, or over-the-counter which are defective and will not hold a charge must be replaced with an equivalent Motorcraft or Ford approved battery if parts warranty is to be applicable.

A.3.14.2.2 Not Covered (Battery - New Vehicle Limited Warranty coverage)

• Battery recharging or replacement between three (3) calendar days after Dealer receipt of the vehicle from the Carrier and vehicle delivery to the customer is NOT reimbursable.
• Damage to case, cover or terminals caused by abuse, negligence or freezing.
• Cost of recharging a battery while in Dealer stock unless within the three (3) days as described above in battery handling.
• Battery recharging on vehicles beyond 12 months in service is NOT reimbursable.
• To the extent allowed by law, loss of time, inconvenience, loss of use of the vehicle or other consequential damages.
• Discharged batteries that can be recharged and returned to service.
• Hybrid - High Voltage Battery damaged due to improper vehicle storage (see the Owner’s Manual for required storage procedures necessary to protect the High Voltage Battery). Please refer to Hybrid & Electric Vehicle Unique Component Coverage .

A.3.14.3 Service Parts Warranty coverage Period for Battery

A new Service Part Warranty coverage period begins when:

• The customer participates in the purchase of the battery within the proration period or
• The customer purchases a new battery

NOTE: If a part or accessory is replaced under Parts or Accessory warranty, the replacement part assumes only the remaining, unexpired portion of the warranty of the original replacement part. The warranty period does not start over, nor is extended with subsequent repairs.

Covered – (Service Parts Warranty coverage for Battery)

• Company paid repair: Warranty is limited to
• the remaining portion of the New Vehicle Limited Warranty as measured from the original warranty start date of the vehicle, or
• 12 months / 12,000 kilometres (whichever occur first) from the date of replacement of the battery under New Vehicle Limited Warranty, whichever is greater.

• Customer paid repair: The Ford Parts and Accessories Warranty on batteries provides coverage for 12 months / 12,000 kilometres (whichever occurs first) from the date of original retail sale.

• High Voltage Battery (10B759): SPW coverage for the Hybrid – High Voltage Battery (10B759) is
• the remaining portion of the New Vehicle Limited Warranty, or
• 24 months/unlimited kilometres, (whichever occurs first).

Not Covered – (Service Parts Warranty coverage for Battery)

• Failure as a result of use in applications other than those recommended by Ford or the battery manufacturer.
  NOTE: Warranty will be void if incorrect battery is used.
• Damage to case, cover or terminals caused by abuse, negligence, freezing or improper installation.
• Cost of recharging a battery while in Dealer stock.
• Labour to remove and replace the battery in the vehicle (except batteries originally installed at a Ford or Lincoln Dealership).
• Discharged batteries that can be recharged and returned to service.
• To the extent allowed by law, loss of time, inconvenience, loss of use of the vehicle or other consequential damages.
• Hybrid - High Voltage Battery damaged due to improper vehicle storage (see the Owner’s Manual for required storage procedures necessary to protect the High Voltage Battery). Please refer to Hybrid & Electric Vehicle Unique Component Coverage .

A.3.14.4 Battery Storage

Under no circumstances should new or used batteries be stored outside the warehouse or in any other manner that exposes them to weather or the outdoor environment. Batteries should never be stored near floor drains. Batteries should be stored off the floor on wood pallets with cardboard inserted between layers.

A.3.14.5 Battery Recycling

Batteries replaced under warranty are to be retained in the Dealership until disposal instructions are provided on the Dealers Parts Status Report. Dealers are responsible for the proper disposal of defective batteries (e.g., recycling). Ford strongly recommends that Dealers utilize the approved Battery Recycling program in your market. Please contact your local Battery representative for further details.

IMPORTANT: Ford and Lincoln Dealers are responsible for complying with all applicable local, state and federal hazardous material requirements.

IMPORTANT: Ford and Lincoln Dealers are responsible for scrapping or disposing of any hazardous material in accordance with all applicable local, state and federal environmental protection and hazardous material regulations.

NOTE: Ford recommends that the initial battery test results are recorded on the Vehicle Survey Report (VSR).

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