Section A – Warranty Policy Manual
A.3 WARRANTY COVERAGES
A.3.6 Warranty Statements
All members of Dealership staff involved in any aspect of warranty should be familiar with the contents of the Service Guide given to customers at the point of sale. It is the Dealer’s responsibility to provide every customer with the Service Guide.
The Ford warranties are limited based on either time in service and/or distance travelled. The period of warranty cover for each of the Ford warranties applicable to each vehicle is detailed in the appropriate Service Guide delivered with the new vehicle.
An example of the Ford warranties is provided in this Section. These examples are not to be relied upon in lieu of the Ford warranty statements provided in the Warranty (Service) Guide originally sold with the vehicle.
A.3.6.1 The Ford New Vehicle Warranty
The current Ford New Vehicle Warranty Statement is outlined below. This statement is contained in the Service Guide located in the vehicle upon shipment from Ford and is the warranty applicable to that specific vehicle. Accordingly, the warranty terms and conditions as set out below are current at the time of printing this Manual and should be treated as a guide only, and not as a substitute for the Ford Warranties provided with the specific vehicle.
Please refer to Definitions for the meanings of the words printed in italics.
A.3.6.2 The Ford New Vehicle Warranty – Warranty Statement
Ford warrants to the Owner that it will during the Ford Vehicle Warranty Period, at its option, repair, replace or adjust free of charge at the premises of the Servicing Dealer any Part of the Vehicle which it finds to be defective in factory materials or workmanship under normal use and operation within Vietnam provided that:
(a) the Part has not become defective as a result or consequence of the Owner’s failure:
- to properly maintain, use or operate the Vehicle in accordance with the recommendations and instructions, and the capacity and operating limitations, specified for the Vehicle by Ford;
- to have the Vehicle properly, regularly and punctually serviced in accordance with the instructions and recommendations specified for the Vehicle by Ford.
Unless Ford expressly agrees, the Ford Vehicle Warranty will not apply to any defect in, or which is attributable to, or to the use of, any Modification made to the Vehicle unless such Modification has been made by, or at the direction of, or approved by Ford.
The Ford Vehicle Warranty will cease to apply to any Vehicle which Ford believes, on reasonable grounds, has been Written-off 3.
NOTE:
- The terms of the Ford Vehicle Warranty include the questions and answers contained in the Owner’s Manual and/or Service guide.
- Please refer to Emergency Repairs & Backordered Parts (non-visiting and visiting owner)
- Please refer to Written-off vehicles / Total Cancellation / Scrapped Vehicles – Summary
The Ford Vehicle Warranty is in addition to other rights and remedies conferred upon consumers under the Local Law.
The meaning of words printed in italics is set out under the heading "Definitions" later in this section of the manual".
A.3.6.3 Definitions
In the preceding Ford Vehicle Warranty (including the Questions and Answers contained in the Owner’s Manual and/or Service Guide):
"Authorized Ford Dealer" means a Dealer appointed by Ford to sell for and on behalf of Ford new and/or unused Vehicles and new replacement parts/accessories of the kind marketed from time to time by Ford in Vietnam and to perform Ford Warranty Service on such Vehicles.
"Ford" means Ford Vietnam, Tu Minh Ward, Hai Duong City, Hai Duong Province, Vietnam.
"Ford Parts" and "Ford Accessories" shall mean respectively the automotive Parts and the automotive Accessories marketed by Ford under the Ford or ’Motorcraft’ trademark and do not include tyres.
"Ford Parts and Accessories Warranty" means the express warranty set out later in this section of the Guide in connection with the sale of Ford Parts and Ford Accessories.
"Ford Vehicle Warranty" or “New Vehicle Limited Warranty” means the express Vehicle warranty set out at the commencement of this section of the manual.
"Ford Vehicle Warranty Period" means the warranty coverage period applicable to the specific Vehicle, including any time and mileage limitations, as determined by reference to Ford-approved vehicle-specific warranty records, VIN-specific warranty information, and any formally issued Ford customer or dealer communications in effect and applicable to that Vehicle at the relevant time.
"Ford Warranty Service" means any repair, replacement or adjustment which is to be, or which has been, performed by the Servicing Dealer under the Ford Vehicle Warranty.
"Modification" includes any addition, deletion or alteration made to or from the Vehicle.
"Owner" means the owner of the Vehicle for the time being during the Ford Vehicle Warranty Period.
"Part" means any Part, component or assembly of the Vehicle.
"Performance / Compliance" means the performance, durability, stability, reliability and/or safety of the Vehicle and the compliance of the Vehicle with all relevant Government Regulations.
"Selling Dealer" means the Authorized Ford Dealer from whom the Vehicle was first purchased by the original Owner.
"Servicing Dealer" means the Authorized Ford Dealer who has performed, or who has been requested by the Owner to perform, Ford Warranty Service.
"Vehicle" means the Vehicle identified in the Owner’s Manual and/or Service Guide under the heading “Owner / Vehicle Identification”
"Written-off" in relation to a Vehicle means, without limitation, that the Owner, insurer or financier of the Vehicle has decided that the Vehicle has been so severely damaged that it is no longer economic to repair. For additional information, refer to “Written-off vehicles / Total Cancellation / Scrapped Vehicles – Summary”
A.3.6.4 The Ford Parts and Accessories Warranty – Warranty Statement
FORD WARRANTS with respect to each new replacement part/accessory (excluding tyres and parts/accessories designated by Ford as supplier branded accessories) marketed by Ford and purchased by a retail customer from an Authorized Ford Dealer that; Ford WILL, in the case of a new replacement part/ accessory sold at retail for use in or in connection with:
- a passenger or commercial vehicle:
- for parts/accessories (unless specified otherwise), coverage is provided for a period defined under the applicable regional Ford Parts and Accessories Warranty (refer to Section A.3.17) from the date of the original retail sale of that part/accessory or until the part/accessory has been in use, service, or operation in a vehicle for the applicable distance (as specified in Section A.3.17), whichever occurs first.
- was correctly installed in, affixed, or attached to the product for which application, the part/accessory was designed and sold at retail;
- has not been altered, modified or repaired outside Ford’s own factory or a location designated or approved by Ford, in a way which adversely affects the performance, durability, stability, reliability, or safety of that replacement part/ accessory; and
- has been properly used and operated within the capacity and operating limitations as specified by Ford or the manufacturer of the part/accessory;
- has been properly maintained and cared for; and
- is returned to an Authorized Ford Dealer, transportation charges prepaid.
REPAIR OR REPLACE FREE OF CHARGE, any such replacement part/accessory found to be defective in factory materials or workmanship under normal use and operation, provided that the replacement part/accessory:
The Ford Parts and Accessories Warranty is in addition to other rights and remedies conferred on consumers under any applicable Local regulation / Law.