Section A – Warranty Policy Manual
A.6 FORD/LINCOLN PROGRAM POLICIES
A.6 Introduction
A Field Service Action (FSA) is the automotive industry and Ford Motor Company ’s means of inspecting and rectifying Company products where a potential concern has been identified and the vehicle or product is either in the possession of the Ford Dealer or has been retailed to a customer.
Field Service Actions are important as they promote and protect your customer’s safety and satisfaction with Ford products, and they enable the Company and the Dealer to comply with the provisions of any market specific regulations or Industry Codes of Practice.
It is the responsibility of the Dealer to inspect, rectify and complete Field Service Actions on affected vehicles. The Dealer must accurately and promptly report actions taken in accordance with the procedures described in this manual as well as any additional requirements that may be detailed in the Dealer instructions of each FSA.
This policy defines the procedure to be adopted. It identifies all Dealer actions and controls necessary to promote efficient, correct and expeditious handling of Field Service Actions, please refer to 4.2 RECALLS - SAFETY, EMISSIONS & COMPLIANCE FSAs.
A.6.1 Property Damage, Personal injury, Accident or Fire
Do NOT begin no-charge repairs until authorized by the company on any accident, personal injury or property damage that has occurred resulting from the failure of an FSA listed component. Refer to A.3.11 Non-Reimbursable Conditions and A.3.13.2 Accident or Fire Claim. Contact the CRC for further information.