SECTION 4 – FORD/LINCOLN PROGRAM POLICIES
4.3 GENERAL INFORMATION & SPECIAL CIRCUMSTANCES FOR FSAs
4.3.6 Eligibility after FSA-Customer Satisfaction Program Expiration
If a customer requests repairs under an expired program, or for an affected vehicle no longer listed in PTS/OASIS or the Warranty Claiming System, repairs may still be covered under regular warranty if the vehicle has remaining eligibility under the New Vehicle Limited Warranty or Service Part Warranty coverage. If neither of those are available, then the repair may be covered via the Customer Loyalty Program. Refer to Customer Loyalty Program
A warranty Claim should be submitted under the provisions of this Manual – do not submit Claims using an FSA Claim type or PDR if that Program is not flagged in PTS/OASIS) or the Warranty claiming system.