Section A – Warranty Policy Manual
A.3 WARRANTY COVERAGES
A.3.21 Ford New, Remanufactured or Reconditioned Engines, Transmissions & Components
A.3.21.1 Remanufactured / Reconditioned Powertrain Assemblies and Component Parts - Usage
- Ford remanufactured or reconditioned gas/diesel engine and transmission assemblies and component parts MAY be used for New Vehicle Limited Warranty repairs, Extended Service Plans (ESP), Field Service Actions (FSA), Customer Loyalty Program or retail repairs.
- Ford remanufactured or reconditioned gas/diesel engines and transmissions found to be defective before installation on the vehicle or sale over-the-counter are to be returned for exchange to the Ford Authorized Remanufacturer or Distributor.
IMPORTANT: When an assembly is replaced or exchanged under Service Parts Warranty, the replacement part assumes only the remaining, unexpired portion of the warranty of the original replacement part. The warranty period does not start over, nor is extended with subsequent repairs.
A.3.21.2 Determining the Part or Accessory Warranty Start Date
The Warranty Start Date for a Ford or Motorcraft New, Remanufactured or Reconditioned Part that is:
- Dealer-installed: The date of installation.
- Sold Over-the-counter:
- To a retail purchaser: The date of sale.
- To a fleet, general installer or wholesaler: The Warranty will begin from the sale date on the retail customer’s invoice.
IMPORTANT: In order for a Dealer or Installer to claim under the Limited Warranty, the Dealer, Installer or customer (whether original customer or subsequent transferee) MUST provide the original owner’s repair order or sales slip that includes the VIN of the service vehicle.
A.3.21.3 Coverage Application (Ford New, Remanufactured or Reconditioned Engines, Transmissions & Components) A.3.21.3.1 Coverage details (Ford New, Remanufactured or Reconditioned Engines, Transmissions & Components): - Prior approval may be necessary to replace an engine or transmission assembly. Please refer to PRIOR APPROVAL.
- Parts and labour are covered at the approved warranty reimbursement rate.
- Parts and labour for related damage is covered during the applicable warranty period.
- Towing is not covered for parts sold over-the-counter.
- If Dealer installed, reasonable towing charges are covered where the vehicle is not covered under another towing insurance package, please refer to ROADSIDE ASSISTANCE PROGRAM.
A.3.21.3.2 Not Covered (Ford New, Remanufactured or Reconditioned Engines, Transmissions & Components): - Ford remanufactured or reconditioned transmissions & engines that fail due to abuse, misuse, neglect, alteration, accident or racing.
- Parts and accessories installed in vehicles other than those listed in Genuine Ford or Supplier branded accessories.
- Use of non-Ford parts
- Failures due to poor maintenance or parts replaced as part of a normal maintenance schedule.
- Repeat Repairs performed as a result of a misdiagnosis or improper prior repair
- To the extent allowed by law, loss of time, inconvenience, loss of the use of the vehicle, commercial loss, and consequential damages are not covered.
Please refer to Over-The-Counter Parts and Accessories Coverage (OTC).A.3.21.4 Over-The-Counter Engines and Transmissions Coverage (OTC)